HVAC Field Sales and Service Manager

HVAC Field Sales and Service Manager Job Description

Department: Charlotte                  Job Status: Full Time

FLSA Status:  Exempt Reports To: Regional Manager

Positions Supervised: Yes

Overview: We are currently seeking a highly motivated and hands-on Field Sales and Service Manager to join our team. This role combines sales and service responsibilities with managerial duties, requiring the successful candidate to actively engage in sales activities while supervising and supporting other team members. If you have a passion for sales, exceptional leadership skills, and a desire to lead by example, we want to hear from you.

First and foremost your core values should align with ours:

• Give A Crap - Delight others by owning your role and saying yes. Take pride in how you appear & act & every other detail of the job. Be on time, attentive, & enthusiastic. Act as if the buck stops with you on every aspect of the job.
• Dig With a Flashlight - Lead with Curiosity. Don’t guess. Look. Don’t assume. Test. Stay curious enough to change your mind. Understand the cause of the fire before you grab the hose.
• Fight For Simplicity - Keep it simple & consistent. Focus on how things should be done every time.
• Face It, Fix It - Confront challenges directly and address issues head-on. A bias for action and powerful conversations drive our progress. It’s about getting it right rather than being right.
• GROW! Fast. - Two things are guaranteed: things will change. And they’ll change quickly. So we grow fast. As people. As a team. As a business. Learn quickly. Adapt quickly. Improve constantly. We happen TO the world.

Responsibilities:

1. Field Sales and Service:

   - Actively engage in sales activities, including prospecting, lead generation, and closing deals.

   - Provide exceptional customer service and support throughout the sales process and beyond.

   - Conduct home visits and consultations to assess customer needs and recommend appropriate products or services.

   - Ensure customer satisfaction by addressing inquiries, resolving issues, and maintaining positive relationships.

2.  Team Supervision and Support:

   - Supervise and coach a team of sales and service professionals to achieve individual and team targets.

   - Lead by example by demonstrating best practices in sales techniques, customer service, and product knowledge.

   - Provide ongoing training, guidance, and feedback to team members to enhance their performance and development.

   - Monitor team performance, track sales metrics, and implement strategies to drive improvement and success.

3. Operational Management:

   - Oversee day-to-day operations, including scheduling, territory management, and resource allocation.

   - Coordinate with internal departments to ensure seamless execution of sales and service activities.

   - Manage inventory levels, equipment, and supplies to support field operations effectively.

   - Implement and enforce company policies, procedures, and safety standards.

4. Relationship Building:

   - Build and maintain strong relationships with customers, partners, and stakeholders.

   - Collaborate with other departments, such as marketing and product development, to drive business growth and innovation.

   - Represent the company at industry events, trade shows, and community activities to enhance brand awareness and reputation.

5. Other duties as assigned 

Qualifications:

- Manager experience, Sales, Marketing, or related field.

- Proven experience in sales and service roles, with a track record of success in meeting or exceeding targets.

- Previous experience in a supervisory or managerial capacity, preferably in a field-based environment.

- Excellent communication, leadership, and interpersonal skills.

- Strong problem-solving abilities and decision-making skills.

- Ability to work independently and as part of a team in a fast-paced, dynamic environment.

- Proficiency in CRM software, sales tools, and Microsoft Office suite.

- Valid driver's license and willingness to travel as needed.

Join our team and make a difference in the lives of homeowners while leading a team to success. Apply now to take on this exciting and rewarding opportunity!