HVAC Service Manager

Description

Service Manager – Commercial HVAC Service

Frankfort, IL

Compensation: $155,000 Base + 15–20% Annual Bonus
Vehicle: Company Vehicle or $750/month Car Allowance
Additional Perks: Company Cell Phone

About PremiStar

PremiStar South, formerly Southwest Town Mechanical, is a leading mechanical contractor serving the Chicagoland area with expertise in commercial and industrial HVAC, plumbing, piping, and mechanical services. Backed by the resources of the nationwide PremiStar organization, the company combines the stability of a national platform with the reputation and customer relationships Southwest Town Mechanical has built over decades.

With a strong focus on safety, customer service, and technical excellence, PremiStar South continues to invest in its people while providing long-term career opportunities and a consistent pipeline of commercial and industrial service work.

The Opportunity

PremiStar South is seeking an experienced Service Manager to lead and oversee its commercial HVAC Service Department.

This is a senior leadership role responsible for the overall performance of the service business, including technicians, dispatch, service coordinators, estimators, customer relationships, financial performance, and operational efficiency.

The ideal candidate is a proven HVAC service leader with extensive commercial service experience who enjoys building high-performing teams, developing people, improving processes, and driving profitability while delivering exceptional customer service.

What You'll Do

Lead the day-to-day operations of the commercial HVAC service department, including technicians, dispatchers, service coordinators, and estimating staff.

Provide leadership, coaching, and technical support to ensure outstanding customer service and operational excellence.

Oversee scheduling and workforce planning to maximize technician productivity and customer response times.

Recruit, hire, train, mentor, and develop service technicians and support staff.

Conduct performance evaluations and create development plans that promote long-term employee growth.

Monitor department performance through key metrics, including revenue, profitability, technician utilization, customer satisfaction, and response times.

Develop and manage departmental budgets, forecasts, and financial performance.

Ensure preventive maintenance contracts are executed on schedule while maintaining strong customer relationships.

Review service quotes, work orders, invoices, and technician documentation for quality and accuracy.

Coordinate with vendors and OEM manufacturers regarding equipment support, warranty issues, and technical training.

Promote a culture centered around safety, accountability, professionalism, and continuous improvement.

Partner with leadership across operations, construction, and sales to support overall company objectives.

What We're Looking For

• 10+ years of commercial HVAC industry experience. 
• 5+ years of leadership experience managing commercial HVAC service operations. 
• Strong background in commercial and industrial HVAC service (service and maintenance—not primarily construction or installation). 
• Experience leading technicians, dispatchers, coordinators, and support staff. 
• Proven success managing departmental financial performance, budgets, and profitability. 
• Strong knowledge of commercial HVAC equipment, refrigeration systems, controls, and preventative maintenance programs. 
• Excellent leadership, communication, coaching, and conflict-resolution skills. 
• Strong customer service mindset with the ability to build lasting client relationships. 
• Experience with HVAC service management software and Microsoft Office. 
• EPA Certification required. 
• Valid driver's license with a clean driving record. 

Compensation & Benefits

• $155,000 base salary 
• 15–20% annual performance bonus 
• Company vehicle or $750/month vehicle allowance 
• Company cell phone 
• Comprehensive medical, dental, and vision insurance 
• 401(k) with company match 
• Paid time off and company holidays 
• Professional development and leadership training 
• Career advancement opportunities within the PremiStar family of companies 

Why Join PremiStar?

• Lead one of Chicagoland's most established commercial HVAC service organizations. 
• Backed by the strength and resources of the nationwide PremiStar network. 
• High-impact leadership role with responsibility for the entire service operation. 
• Manage experienced technicians while helping shape the future growth of the business. 
• Strong compensation package with bonus potential, vehicle program, and excellent benefits. 
• Join a company committed to safety, employee development, and long-term career growth.