Parts Sales Leader - HVAC

Job Title:  Parts Sales Leader
Job Location: Long Island City, NY
Operating Company:  Klima New York (KNY)
FLSA Status: Exempt
Salary Range: $85,000-$95,000

About:

Klima New York (KNY) - A member of the AIR Control Concepts family.

The Parts Sales Leader manages incoming requests for parts and ensures proper shipping, receiving duties for all UPS and Common Carrier LTL Shipments of products, equipment and parts.  Assist with back-office and administrative duties pertaining to parts. This role is ideal for a self-starter who enjoys customer interaction, thrives on organization, and wants to grow alongside a fast-moving team. You will be customer-facing, process-driven, and deeply involved in day-to-day order flow, post-order support, and continuous improvement initiatives.

Check out our website: Commercial HVAC Solutions New York | Klima NY

Essential Duties and Responsibilities:

• Assist customers with part identification, order placement, shipping questions, and general account inquiries.
• Place new orders and assist with post-order support including tracking updates, delivery issues, returns, and manufacturer coordination.
• Communicate clearly with customers regarding order confirmations, estimated ship dates, and backorder updates.
• Support internal teams (Sales, Service, Accounting, Warehouse, Warranty) with parts-related requests and follow-ups.
• Maintain accurate customer, order, and product data within ERP and CRM systems.
• Prioritize and manage multiple tasks simultaneously while maintaining strong attention to detail.
• Identify opportunities to improve customer experience and internal workflows.
• Assist with documenting processes, SOPs, and internal knowledge resources.
• Support existing automation tools and adapt processes as systems evolve.

Experience and Requirements:

• High school diploma or equivalent required, associates or bachelor's degree preferred
• 5-7 years of progressive responsibility and experience in HVAC parts sales space strongly preferred
• Experience in customer support, sales support, or operations. You have both a customer service mindset (always striving to exceed customer expectations) and a profit-centered mindset (always aiming to surpass department and company profit targets).
• Enjoy and have skill set for in person customer interaction and are confident making and receiving phone calls.
• Computer savvy and experience working with Microsoft Office 365 (Outlook, Excel, Word).
• Ability to quickly learn ERP, CRM platforms.
• Experience with Infor’s FACTS ERP and Adobe Acrobat (for editing PDF’s strongly preferred.
• Experience with schematic/unit drawings is a plus.
• Takes ownership and follows tasks through to completion.
• Ability to work in a fast-paced environment

Physical Requirements:

• Must be able to stand and walk for long periods of time in a warehouse setting.
• Periods of sitting at a desk and working on a computer.
• Constantly operates a computer and other office productivity machinery, such as a copy machine, and computer printer.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Must be able to do the following:
  • Climbing – ascending or descending ladders, stairs, ramps
  • Balancing – may be required to maintain equilibrium on unsteady surfaces
  • Stooping, kneeling, crouching and crawling to reach equipment
  • Pushing, pulling and lifting components or equipment
• May be required to work in all weather conditions
• May be exposed to different atmospheric conditions such as fumes, odors, dusts, gases, etc.
• Must be able occasionally to lift up to 50 pounds.
• Must be able to operate safely equipment in warehouse such as a pallet jack

Benefits:
We offer a competitive and comprehensive benefits package, including:  

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.  

• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.  

• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).  

• Professional Development – Ongoing training opportunities and support for continuing education.

The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications. The Company complies with disability laws and provides reasonable accommodations to qualified individuals.