Trades II - HVAC

Company Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Support resort operations by performing basic HVAC tasks, including completing work orders, executing projects, and conducting preventive maintenance. This role is responsible for expert troubleshooting, repair, and installation of HVAC and refrigeration systems throughout the resort.

As a Trades II – HVAC, you will: 

• Perform projects, guest calls, blitzes, and preventive maintenance as directed by resort management
• Execute daily tasks and assigned projects in HVAC systems, supporting other trades as needed
• Expertly troubleshoot and perform preventive maintenance on split units, air handlers, condensers, ice machines, refrigeration equipment for food and beverage, appliances, and exhaust fans
• Install or replace HVAC components such as compressors, coils, refrigerant line sets, and other key parts
• Conduct routine inspections for safety, mechanical integrity, and quality assurance as directed by management
• Read and interpret technical data and O&M manuals
• Actively participate in procurement and inventory processes to ensure materials and tools are available on-site
• Effectively operate resort operations devices and software (HotSOS)
• Communicate professionally through radios, phones, emails, and verbal communications
• Perform maintenance and cleaning tasks as required by resort leadership
• Safely use hand tools, power tools, and battery-powered tools for HVAC work
• Work using ladders, scaffolds, lifts, dust masks, and in confined or narrow spaces
• Follow safety guidelines and practices
• Identify and report potential hazards on the property
• Communicate and interpret guest needs through positive interactions to ensure resolutions
• Adhere to all CFI/Westgate Resorts policies and procedures
• Always represent Westgate Resorts professionally through appearance, attire, and behavior
• Perform other tasks as assigned by resort operations leadership

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• Minimum of 2 years of hands-on experience in HVAC trades within a resort or commercial environment
• Technical certification or HVAC license required
• Experience in troubleshooting HVAC and refrigeration systems required
• Ability to be versatile, work well under pressure, and meet deadlines
• Must be at least 21 and have a valid driver’s license to drive company vehicles
• Must be able to lift 50lbs and work in outdoor weather conditions
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.