MARILYN F.

? YOUR PARTNER IN SOLUTIONS! ? Hi! I'm Mari, your Remote Professional who is passionate about helping business owners save time and focus on growing their business. ?? Operations & Team Management ?? Customer Service & Retention - Client Success - Led day-to-day operations across Telemarketing, Verifications, Customer Service, and Collections to keep four lines of business aligned - Expanded operations from 5 employees to 150 employees in under a year through structured team leadership and workforce scheduling ?? Schedule & Dispatch - HVAC/Plumbing/Cleaning using Service Titan/CRM/GHL/Xero - Reduced average dispatch response time by 20% through effective scheduling and real-time communication. - Handled customer calls and chats per shift through Service Titan while coordinating after-hours dispatch while resolving customer questions with clear, professional communication for a huge HVAC & Plumbing company in Texas - Processed payments and membership renewals during overnight support while maintaining accurate customer records